POLICIES & DISCLOSURES

GOOD MANUFACTURING PRACTICES (GMPS)

The South Texas Food Bank adheres to strict food safety guidelines. Anyone entering the food bank facility must adhere to and comply with the ​​                                                   as required by USDA, Feeding America and AIB Safety Guidelines.

USDA Nondiscrimination Policy (English)

In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, sex, disability, age, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA. 

Persons with disabilities who require alternative means of communication for program information (e.g. Braille, large print, audiotape, American Sign Language, etc.), should contact the Agency (State or local) where they applied for benefits.  Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339.  Additionally, program information may be made available in languages other than English.

To file a program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, (AD-3027) found online at: https://www.usda.gov/oascr/how-to-file-a-program-discrimination-complaint, and at any USDA office, or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992.  Submit your completed form or letter to USDA by:

(1) Mail:        U.S. Department of Agriculture
                        Office of the Assistant Secretary for Civil Rights
                        1400 Independence Avenue, SW
                        Washington, D.C. 20250-9410;
 
(2)  Fax:          (202) 690-7442; or
(3)  Email:      program.intake@usda.gov

This institution is an equal opportunity provider.

USDA Nondiscrimination Policy (spanish)

De conformidad con la Ley Federal de Derechos Civiles y los reglamentos y políticas de derechos civiles del Departamento de Agricultura de los EE. UU. (USDA, por sus siglas en inglés), se prohíbe que el USDA, sus agencias, oficinas, empleados e instituciones que participan o administran programas del USDA discriminen sobre la base de raza, color, nacionalidad, sexo, discapacidad, edad, o en represalia o venganza por actividades previas de derechos civiles en algún programa o actividad realizados o financiados por el USDA.
 
Las personas con discapacidades que necesiten medios alternativos para la comunicación de la información del programa (por ejemplo, sistema Braille, letras grandes, cintas de audio, lenguaje de señas americano, etc.), deben ponerse en contacto con la agencia (estatal o local) en la que solicitaron los beneficios. Las personas sordas, con dificultades de audición o discapacidades del habla pueden comunicarse con el USDA por medio del Federal Relay Service [Servicio Federal de Retransmisión] al (800) 877-8339. Además, la información del programa se puede proporcionar en otros idiomas.
 
Para presentar una denuncia de discriminación, complete el Formulario de Denuncia de Discriminación del Programa del USDA, (AD-3027) que está disponible en línea en: https://www.usda.gov/oascr/how-to-file-a-program-discrimination-complainty en cualquier oficina del USDA, o bien escriba una carta dirigida al USDA e incluya en la carta toda la información solicitada en el formulario. Para solicitar una copia del formulario de denuncia, llame al (866) 632-9992. Haga llegar su formulario lleno o carta al USDA por:

 
(1)  Correo:  U.S. Department of Agriculture 
                     Office of the Assistant Secretary for Civil Rights
                     1400 Independence Avenue, SW
                     Washington, D.C. 20250-9410;
 
(2)  Fax:             (202) 690-7442; o
 
(3)  Correo electrónico: program.intake@usda.gov.
 
Esta institución es un proveedor que ofrece igualdad de oportunidades.

South Texas Food Bank Online Privacy Statement

The South Texas Food Bank shares your concerns about privacy on the Internet. In order to better protect your privacy, The South Texas Food Bank has provided this notice explaining its online information practices and the choices you can make about the way your information is collected and used on the Site.

Website Privacy Policy

The South Texas Food Bank is committed to respecting the privacy of online visitors and pledges its best efforts to that end. In general, you can visit The South Texas Food Bank on the Web without telling us who you are or revealing anything about yourself.

Our Web server automatically recognizes each visitor's domain name, but does not automatically collect personally identifiable information. There are times, however, such as when you make a donation or register for our mailing list, that we will collect specific information. If you choose to provide personally identifiable data, you may receive future information from us--by mail or electronically --advising you of upcoming The South Texas Food Bank events, services, or volunteer and support opportunities. We do not "share," "rent," or "sell" any information collected on our website.
This privacy policy discloses the privacy practices for southtexasfoodbank.org website.
 
This privacy policy applies solely to information collected by this web site. It will notify you of the following:

  •   What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

  •   What choices are available to you regarding the use of your data.

  • The security procedures in place to protect the misuse of your information.

  •   How you can correct any inaccuracies in the information.

 
Information Collection, Use, and Sharing   
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your access to and control over information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  •  See what data we have about you, if any. 

  • Change/correct any data we have about you.

  • Have us delete any data we have about you.

  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

Opt out

You may choose not to receive such information and/or to allow The South Texas Food Bank to use your information in the manner described above by simply notifying The South Texas Food Bank Marketing Specialist, Camilla Sosa, at csosa@southtexasfoodbank.org or at (956) 726-3120. Upon receipt and processing of an "opt out" request, The South Texas Food Bank will, within its commercially reasonable amount of time, remove your information from any future marketing communications.

Ownership

All content and materials on the Site including, without limitation, text, graphics, logos, button icons, images, audio clips and software included in the Site and any services offered on the Site, are the property of The South Texas Food Bank, its sponsors or business affiliates, and/or their respective licensors, and are subject to U.S. and international Intellectual Property Rights laws. Except to the minimum extent otherwise expressly permitted under copyright law, no copying or exploitation of material from the Site is permitted except expressly in accordance with these Terms or with the express written permission of The South Texas Food Bank and any other applicable copyright owner. You acknowledge that you do not acquire any ownership rights by virtue of downloading copyrighted material from the Site. All rights not expressly granted hereunder are reserved to The South Texas Food Bank.

Note to Parents

Minors under the age of 18 should not be allowed to use our online donation module without direct parental consent and supervision.

Credit Card Information

The South Texas Food Bank has contracted the services of a banking partner to process credit card donations submitted online. Our banking partner's secured server encrypts your credit card information so that it may be safely transmitted over the Web. Your credit card information will not be released to any other party by The South Texas Food Bank or our banking partner.

External Links

In order to provide a more comprehensive and useful site, this website contains links to other external websites; however, The South Texas Food Bank is not responsible for the privacy practices of those sites.



For additional questions or concerns about our Privacy, Security, & Disclosure Statement, please contact Human Resource Dept. Clerk Jessica Lopez at j.lopez@southtexasfoodbank.org  or at (956) 726-3120.

Contact Us

2121 Jefferson St

Laredo, TX 78040

(956)726-3120

Mon - Fri | 8-4:30

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Privacy statement

The South Texas Food Bank shares your concerns about privacy on the Internet. In order to better protect your privacy, The South Texas Food Bank has provided this notice explaining its online information practices and the choices you can make about the way your information is collected and used on the Site.

"Hunger ends here."

The South Texas Food Bank is 501 (c) 3 non-profit organization.