POLICIES & DISCLOSURES

GOOD MANUFACTURING PRACTICES (GMPS)

The South Texas Food Bank adheres to strict food safety guidelines. Anyone entering the food bank facility must adhere to and comply with the as required by USDA, Feeding America and AIB Safety Guidelines.

Good Manufacturing Practices

USDA Nondiscrimination Policy (English)

In accordance with federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and
policies, this institution is prohibited from discriminating on the basis of race, color, national origin, sex (including
gender identity and sexual orientation), disability, age, or reprisal or retaliation for prior civil rights activity.
Program information may be made available in languages other than English. Persons with disabilities who require
alternative means of communication to obtain program information (e.g. Braille, large print, audiotape, American
Sign Language), should contact the responsible state or local agency that administers the program or USDA’s
TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800)
877-8339.

To file a program discrimination complaint, a Complainant should complete a Form AD-3027, USDA Program
Discrimination Complaint Form which can be obtained online at:
www.usda.gov/sites/default/files/documents/USDA-OASCR%20P-Complaint-Form-0508-0002-508-11-28-17Fax2Mail.pdf,

from any USDA office, by calling, (866) 632-9992, or by writing a letter addressed to USDA. The
letter must contain the complainant’s name, address, telephone number, and a written description of the alleged
discriminatory action in sufficient detail to inform the Assistant Secretary for Civil Rights (ASCR) about the nature
and date of an alleged civil rights violation. The completed AD-3027 form or letter must be submitted to USDA by:
(1) mail: U.S. Department of Agriculture; Office of the Assistant Secretary for Civil Rights; 1400 Independence
Avenue, SW; Washington, D.C. 20250-9410; or (2) fax: (833) 256-1665 or (202) 690-7442; or (3) email:
program.intake@usda.gov.

This institution is an equal opportunity provider.

USDA Nondiscrimination Policy (spanish)

De acuerdo con la ley federal de derechos civiles y las normas y políticas de derechos civiles del Departamento de
Agricultura de los Estados Unidos (USDA), esta entidad está prohibida de discriminar por motivos de raza, color,
origen nacional, sexo (incluyendo identidad de género y orientación sexual), discapacidad, edad, o represalia o
retorsión por actividades previas de derechos civiles.

La información sobre el programa puede estar disponible en otros idiomas que no sean el inglés. Las personas con
discapacidades que requieren medios alternos de comunicación para obtener la información del programa (por
ejemplo, Braille, letra grande, cinta de audio, lenguaje de señas americano (ASL), etc.) deben comunicarse con la
agencia local o estatal responsable de administrar el programa o con el Centro TARGET del USDA al (202) 720-
2600 (voz y TTY) o comuníquese con el USDA a través del Servicio Federal de Retransmisión al (800) 877-8339.

Para presentar una queja por discriminación en el programa, el reclamante debe llenar un formulario AD-3027,
formulario de queja por discriminación en el programa del USDA, el cual puede obtenerse en línea en:
www.fns.usda.gov/sites/default/files/resource-files/usda-program-discrimination-complaint-form-spanish.pdf,
de cualquier oficina de USDA, llamando al (866) 632-9992, o escribiendo una carta dirigida a USDA. La carta debe
contener el nombre del demandante, la dirección, el número de teléfono y una descripción escrita de la acción
discriminatoria alegada con suficiente detalle para informar al Subsecretario de Derechos Civiles (ASCR) sobre la
naturaleza y fecha de una presunta violación de derechos civiles. El formulario AD-3027 completado o la carta
debe presentarse a USDA por:

(1) correo: U.S. Department of Agriculture; Office of the Assistant Secretary for Civil Rights; 1400 Independence
Avenue, SW;
Washington, D.C. 20250-9410; or

(2) fax: (833)256-1665 o (202) 690-7442; o (3) correo electrónico:
program.intake@usda.gov.

Esta entidad es un proveedor que brinda igualdad de oportunidades.

South Texas Food Bank Online Privacy Statement

The South Texas Food Bank shares your concerns about privacy on the Internet. In order to better protect your privacy, The South Texas Food Bank has provided this notice explaining its online information practices and the choices you can make about the way your information is collected and used on the Site.

Website Privacy Policy

The South Texas Food Bank is committed to respecting the privacy of online visitors and pledges its best efforts to that end. In general, you can visit The South Texas Food Bank on the Web without telling us who you are or revealing anything about yourself.

Our Web server automatically recognizes each visitor's domain name, but does not automatically collect personally identifiable information. There are times, however, such as when you make a donation or register for our mailing list, that we will collect specific information. If you choose to provide personally identifiable data, you may receive future information from us--by mail or electronically --advising you of upcoming The South Texas Food Bank events, services, or volunteer and support opportunities. We do not "share," "rent," or "sell" any information collected on our website.
This privacy policy discloses the privacy practices for southtexasfoodbank.org website.

This privacy policy applies solely to information collected by this web site. It will notify you of the following:

What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your access to and control over information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

Opt out

You may choose not to receive such information and/or to allow The South Texas Food Bank to use your information in the manner described above by simply notifying The South Texas Food Bank Marketing Specialist at marketing@southtexasfoodbank.org or at (956) 726-3120. Upon receipt and processing of an "opt out" request, The South Texas Food Bank will, within its commercially reasonable amount of time, remove your information from any future marketing communications.

Ownership

All content and materials on the Site including, without limitation, text, graphics, logos, button icons, images, audio clips and software included in the Site and any services offered on the Site, are the property of The South Texas Food Bank, its sponsors or business affiliates, and/or their respective licensors, and are subject to U.S. and international Intellectual Property Rights laws. Except to the minimum extent otherwise expressly permitted under copyright law, no copying or exploitation of material from the Site is permitted except expressly in accordance with these Terms or with the express written permission of The South Texas Food Bank and any other applicable copyright owner. You acknowledge that you do not acquire any ownership rights by virtue of downloading copyrighted material from the Site. All rights not expressly granted hereunder are reserved to The South Texas Food Bank.

Note to Parents

Minors under the age of 18 should not be allowed to use our online donation module without direct parental consent and supervision.

Credit Card Information

The South Texas Food Bank has contracted the services of a banking partner to process credit card donations submitted online. Our banking partner's secured server encrypts your credit card information so that it may be safely transmitted over the Web. Your credit card information will not be released to any other party by The South Texas Food Bank or our banking partner.

External Links

In order to provide a more comprehensive and useful site, this website contains links to other external websites; however, The South Texas Food Bank is not responsible for the privacy practices of those sites.

For additional questions or concerns about our Privacy, Security, & Disclosure Statement, please contact Human Resource Dept. Clerk at gmachuca@southtexasfoodbank.org or at (956) 726-3120.