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Job Descriptions


Agency Relations Manager

OPEN DATE: September 19, 2023

CLOSING DATE: Until position is filled

General Description/Position Summary

Under the general supervision of the Chief Impact Officer, this position is responsible for the overseeing of all food bank partner agencies to ensure compliance with all State, Federal and Feeding

America rules and regulations by our member agencies. The Agency Relations Manager works with all the agencies to keep them informed of all the activities of the food bank. The Agency Relations

Manager is the liaison between member agencies and STFB to ensure the effective, efficient, and equitable distribution of products to those in need.

Duties and Responsibilities

-Provides strategic planning, direction and evaluation for STFB’s agencies.

▪ Provides management and support to Agency Relations team.

▪ Cultivates and maintains excellent relationships with agency partners and community members.

▪ Ensures all FA and USDA contract compliance requirements are met for STFB agencies.

▪ Collaborates with Chief Impact Officer to develop policies/systems for Agencies to follow.

▪ Develops, monitors, and manages program budget.

▪ Develops all documents pertaining to agency membership, agency education, agency compliance.

▪ Provide management and support to Agency Relations team for agency training and communications.

▪ Regularly communicates Agency Services activities and initiatives to Chief Impact Officer and other internal stakeholders.

▪ Serves as back-up to all supervised staff positions on an emergency basis.

▪ Attends and/or presents at conferences, meetings, and seminars as assigned/requested.

▪ Perform any other duties as needed to fulfill our mission, drive our vision and abide by our values.

▪ Supports team members by: establishing performance objectives and measuring progress toward goals; leading team meetings; developing team members’ skills and abilities, both individually and as a group, in order to increase effectiveness; and ensuring that employees have access to the resources needed to be successful.

▪ Conducts performance reviews on a timely basis in compliance with STFB policy.

▪ Provides counseling/coaching to ensure successful performance, and utilizes performance management processes as necessary, including use of proper documentation.

Management Skills

-Supervises Agency Relations Specialist and volunteer program planning.

▪ Leadership through influence and collaboration; ability to prioritize and communicate with staff about key objectives necessary to achieve organization goals.

▪ Innovative and forward thinking, listens for emerging trends from staff and community; able to translate new ideas into action.

▪ Excellent relationship building skills with ability to communicate and work effectively with a wide variety of internal and external stakeholders.

▪ Ability to identify and resolve problems in a timely manner and gathers and analyzes information skillfully.

▪ Ability to delegate work assignments, providing authority to work independently and set expectations.

▪ Ability to motivate others to perform well and accept feedback from others.

▪ Willingness to make decisions; exhibits sound and accurate judgment and makes timely decisions.

Language Ability

Job Descriptions- Agency Relations

The South Texas Food Bank is an equal opportunity employer.

▪ Ability to read, analyze, and interpret professional journals, technical procedures, or governmental regulations.

▪ Ability to write reports, business correspondence, and standard operating procedures.

▪ Ability to effectively present information and respond to questions from groups, managers, agencies, clients, and the general public.


▪ Excellent written and oral communication skills with the ability to relate well to all levels of STFB, ability to build appropriate rapport, ability to build constructive and effective relationships.

▪ Demonstrates group presentation skills and conducts productive meetings.

▪ Excellent interpersonal skills, including the ability to effectively coach and mentor team members; collaborate and build relationships; and leverage resources within the function and across the organization to achieve desired outcomes.

▪ Ability to communicate the branded message internally and externally (mission, vision, values)

  • Plans and schedules the annual Agency Relations meetings with Agency Relations Specialist.

  • Screens new agencies and reviews an agency's eligibility, oversees completion of all applications and forms with Agency Relations Specialist. A g e n c y R e l a t i o n s Manager conducts site visits, and develops a recommendation for the Board's consideration for approval.

  • Confirms that AR Specialist creates annual monitoring schedule for all sites.

  • Monitors all member agencies annually.

  • Coordinates and attends outside networking meetings to develop and encourage resource building and sharing in individual communities.

  • Perform any additional tasks as assigned by the Chief Impact Officer and/or Chief Executive



  • Bachelor’s Degree or at least 4 years experience in dealing with agencies or organizations.

  • Three years experience in supervision, preferably with a Food Bank or nonprofit organization.

  • Ability to work computer programs to accumulate and interpret data.

  • Current and valid Driver License and good driving record.

  • Able to communicate effectively with others.

  • Ability to understand and work with the diverse dynamics of the non-profit/social service and religious/charitable sectors.

  • Exceptional organizational skills, time management and strategic planning skills

  • Able to work well as a team player and independently

  • Able to obtain fingerprint clearance card and criminal background search.

Job Descriptions- Agency Relations

The South Texas Food Bank is an equal opportunity employer.

Working Conditions

This position is generally an office based position but a sufficient amount of time is usually spent either traveling or working at the various agencies performing the annual audits or in assisting the member agencies.

This job description does not list all the duties of the job. You may be asked to perform other duties. You will be evaluated in part

based upon your performance of the tasks listed in this job description. The South Texas Food Bank has the right to revise this job



Job Descriptions- Agency Relations

Job Type: Full-time

Pay: From $20.00 per hour


  • 401(k)

  • Health insurance

  • Paid time off

Weekly day range:

  • Monday to Friday

Work setting:

  • In-person

  • Office

Ability to commute/relocate:

  • Laredo, TX 78040: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

How to Apply:

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